Return And Exchange Policy

At Roxie Active, we want you to feel confident in your purchase. Since our products are activewear, we follow an exchange-only policy to maintain product hygiene and quality standards.

No Returns or Refunds

Roxie Active does not offer returns or refunds for change of mind, incorrect size selection, or any other reason where the product is eligible for exchange under this policy. We offer size exchanges subject to the conditions below.

Size Exchange Window

Size exchange requests must be raised within 10 days of delivery of the order. Requests received after the 10-day exchange period may not be accepted.

Conditions for Size Exchange

·       Be unused and unworn.

·       Not have been washed.

·       Have all original tags attached.

·       Be in the exact condition in which it was delivered.

·       Be returned in its original packaging.

·       Not have any stains, marks, odour, perfume/deodorant smell, makeup marks, or signs of use.

·       Not have been altered, damaged, or modified in any way.

Products that do not meet these conditions may be rejected for exchange.

Size Exchange

Size exchanges are subject to availability of the requested size. If the requested size is unavailable, Roxie Active may provide store credit equivalent to the eligible product value, subject to the applicable exchange conditions. Store credit is not redeemable for cash and cannot be converted into a refund.

Incorrect, Damaged or Defective Products

If you receive a wrong product, a wrong size sent by Roxie Active, a damaged product, or a manufacturing defect, please contact us as soon as possible after delivery with your order number and clear photographs/videos of the product and packaging.

After verification, Roxie Active will arrange an appropriate resolution, which may include an exchange or replacement.

Exchange Shipping Charges

For a customer-requested size exchange, the applicable exchange/return shipping cost will be borne by the customer. Any applicable shipping or exchange charge will be communicated by our customer support team before the exchange is processed.

If the exchange is required because Roxie Active sent the wrong product/size or the product is verified as defective or damaged, Roxie Active will bear the applicable shipping cost.

Important

Please do not send any product back without first contacting our customer support team and receiving exchange instructions. Unauthorized returns sent to our address may not be accepted.